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Cannot access portfolio
lucasd6 04-16-2008, 4:19 PM | Post #2508917 |  27 Replies
1  

I get a long delay followed by 404 or "Service Not Available".

Don

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Re: Cannot access portfolio
lucasd6 04-16-2008, 4:51 PM | Post #2508924
0  

Now able to access - WOW what servcie!

Don

Re: Cannot access portfolio
lucasd6 04-19-2008, 7:13 PM | Post #2509788
0  

DANG! Can't access portfolio again - 404 error.

Don

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Re: Cannot access portfolio
lucasd6 04-28-2008, 6:56 PM | Post #2512677
0  

#rd time I can't access port.

last two times, access was available about 15 minutes after I posted this note. Hoping thiw weirdness will repeat.

Don

Re: Cannot access portfolio
lucasd6 04-28-2008, 7:27 PM | Post #2512683
0  

Amazing - worked again. This is some strange stuff.

Don

Re: Cannot access portfolio
M*_Casey 06-04-2008, 11:22 AM | Post #2524609
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Hi Don, Thanks for writing. If this continues to happen, I'd make sure that you aren't using a bookmark or a favorite when you try to access the Portfolio Manager. Occasionally these links become old and corrupt and start causing problems. In addition, I'd clear your cache every now and then. You can do this in Internet Explorer by going to Tools then Internet Options and click on "Delete" on the General Tab under "Browsing History." You'll then want to delete your temporary files. Best, M*_Casey
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Re: Cannot access portfolio
Mel Lindauer 06-05-2008, 6:45 PM | Post #2525185
0  

Hi Casey:

It's 7:45pm Eastern an my porfolio, while it shows up, is not updated. It's showing yesterday's prices rather than today's.

Regards,

Mel

Re: Cannot get an updated portfolio
prevotella 06-05-2008, 7:12 PM | Post #2525197
0  

Hi..Casey

7:10 P in Chicago...what's up...yesterdays prices!

Re: Cannot get an updated portfolio
gem4265 06-05-2008, 7:37 PM | Post #2525205
1  
Its now 7:30 CDST in New Orleans and only 1 of my 6 portfolio funds have been updated.  So every time the DOW exceeds 200 points we need to wait until the next day to see what has happened to our retirement.  For the money Morningstar is charging they need to get a better IT department.
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Re: Cannot get an updated portfolio
cegibbs 06-05-2008, 7:58 PM | Post #2525211
0  
yes, M* tech terrible.
Re: Cannot get an updated portfolio
Mel Lindauer 06-05-2008, 8:33 PM | Post #2525219
0  

gem4265:
So every time the DOW exceeds 200 points we need to wait until the next day to see what has happened to our retirement.

And those are the days we want to know how we did! :-)

Regards,

Mel

Re: Cannot get an updated portfolio
gem4265 06-05-2008, 8:55 PM | Post #2525234
0  
Finally 5 hours and 50 minutes after the market closed I finally had my portfoilio updated.  I thought we were in the 21st century.  One would think Morningstar was still using an abacus to do the math as long as this days results took.
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Re: Cannot get an updated portfolio
gem4265 06-05-2008, 9:01 PM | Post #2525238
0  
So after 6 hours after the market had closed, I finally got my portfolio update.  I thought we were in the 21st century.  Was Morningstar using an abacus today to do the math?
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Re: Cannot get an updated portfolio
KM1410 06-05-2008, 9:02 PM | Post #2525239