Casey, thank you for the info on clearing the browser cache. While clearing the browser's cache is certainly helpful, it does not address the root cause of the problem - server throughput. I get this every day, and find it very frustrating:

Sorry, we are unable to provide service

 Load times on M* have been getting progressively worse over time, and page loads are slow regardless of my location (California, Colorado, Arizona), regardless of service provider (Qwest, Comcast, Charter, Verizon), regardless of platform (Mac or PC), and regardless of browser (Firefox, Explorer, Safari).

What would make me feel a lot better is for you to say that (1) you are aware of the slow loading times, (2) you are either working on or have already identified a solution to the slow server speeds,  and (3) you expect your server infrastructure to be upgraded and running smoothly in XXX (days, weeks, months).

I understand that M* is constantly working to improve its service and provide a good user experience for its customers. But Morningstar's success and the resulting increase in web traffic has degraded that user experience. I would very much appreciate some specific details on how this problem is being addressed.

Thank you very much for your help.

 Cheers, Steve