Its definitely a M* problem.  My funds were updated on the fund company's website hours ago.

I'm happy to report that my portfolio is finally fully updated.

Regards,

Mel

Here we go again....its Monday at 7 PM and nothing in my portfolio has been updated.  This is becoming commonplace. 

It's M*s fault, no one else's.  If they say anything like they are getting their data late, then they should start getting it from someone else.  If other sites have the latest figures by now, why can't M*?  There is no excuse.  If the problem is their equipment, get it fixed.  If it is a problem with data "feeds" then get other ones.

Joel

I'm with you Joel.  Why is Morningstar having such a problem updating our portfolios?  Is it because they are selling more memberships than they have the equipment to service?  For the $ 149.00 per year membership or whatever it is I am paying, I could easily set up a Excel spreadsheet, enter the NAV's from the Funds websites and have an updated portfolio at least by two hours after the market closes. Morningstar needs a new director of IT services, because they are not providing the service we paid them for.

I also have found that today, last Friday, and maybe last Thursday, the Portfolio has been *really* slow being updated.  

It's almost five hours after the market close and there are mutual funds which *still* have Friday's price.

Previous to last week, I found that the Portfolio fund info was always updated within 2.5 hours after market close.   

 

Same old, same old. Another day and it's now 9:25pm and my portfolio is still not updated. What gives?

Regards,

Mel

M* - fill in the blanks:

We're sorry that the fund portfolio updates have been running extremely late recently.  The problem is due to _ _ _ _ _ _.   We expect to have this resolved by _ _/_ _/_ _.  Thank you for your patience.

M*Casey, maybe you could work a deal with Yahoo and get them to help you guys out.  They seem to be able to update their portfolios in a timely fashion.  They obviously have an IT department.  You might consider getting one.  10:30 ET and not updated (also tried your suggestion in an earlier post - no good).

Dan

Hi All,

I understand you would like to know why your mutual fund pricing data is being updated later than it had been previously.  The Nasdaq has recently extended its Mutual Fund reporting until 8 pm ET. This means that the data is not ready until 7 pm CT, at which time we begin our production so that we can give you the most accurate data for your portfolios.  Thank you.

Best,

M*Casey

If the data is not ready until 7pm CT, how come other sites have the info before M*?  Is it a case of M* not getting the data at a time when others do....and if so, why? 

As for accuracy of data, I have yet to see data on funds/stocks that other sites get earlier not be accurate.

Joel 

 

Hi All,

In order to ensure the accuracy of our data, the raw data is filtered to our data team for production before it is posted on our website.  Other websites may have a different process.  We apologize for the inconvenience.  However, I will submit a ticket to our data team for a more detailed explanation.  As soon as I hear back, I will update you.  Thanks for your patience. 

 Best,

M*Casey